Information for Referrers
Working with Referrers
Referrers need clear, streamlined information to ensure patients receive the right support at the right time. When someone is struggling or progress has stalled, you need confidence that the service you’re directing them to is clinically sound, scope-appropriate and aligned with professional standards. The information below gives you a concise overview of treatment scope, referral pathways and communication processes to support coordinated, effective care.
If you want clarity about whether a patient is suitable for referral, contact the practice for guidance.
QUALIFICATIONS AND SCOPE OF PRACTICE
What are your qualifications?
The psychologist is fully registered with AHPRA, holds postgraduate training and maintains ongoing professional development. All services are delivered within scope and in accordance with best-practice guidelines.
Who do you provide treatment for?
Therapy is provided for adults experiencing a wide range of psychological concerns. Treatment is collaborative, culturally responsive and guided by informed consent.
What are your areas of expertise?
Key areas include anxiety, depression, trauma, stress, burnout, adjustment difficulties, grief, interpersonal challenges, identity and life-direction concerns, lifestyle change, health-related stress and sleep difficulties.
What treatment areas do you exclude?
We do not provide treatment for primary eating disorders, psychotic disorders, personality disorders, primary substance use conditions or DVA-funded clients. These presentations require specialised or multidisciplinary support, and clients are redirected to appropriate services.
Do you provide functional or psychological capacity assessments?
Functional commentary is included in treatment reports where clinically indicated. This is based on clinical interviews, symptom tracking and psychometric measures used to monitor therapeutic progress. These assessments support treatment planning and evaluate change over time, rather than providing diagnostic or medico-legal opinions.
We do not conduct standalone medico-legal assessments, independent evaluations or comprehensive diagnostic assessments. Return-to-work opinions are limited to observations made within therapy, including symptom stability, functional tolerance and progress in treatment.
ASSESSMENT, REPORTING AND COMMUNICATION
What does the initial session involve?
The first session is 90 minutes and provides space for a comprehensive assessment, case formulation and collaborative treatment plan. Informed consent, confidentiality and service boundaries are discussed at commencement.
When do you provide progress reports?
Reports are provided at Medicare review points (sessions 6 and 10) or when clinically indicated. Updates occur with patient consent unless required for safety or by law.
Do you provide risk assessment and management?
Yes. Risk is assessed as required and managed in line with clinical, ethical and legal standards. Referrers are notified promptly when concerns escalate or when coordinated care is clinically necessary.
How do you collaborate with referrers?
Communication is timely, coordinated and aligned with referral goals. Reports and updates are provided securely while maintaining client autonomy and confidentiality.
Do you offer case conferring with referrers?
Yes. Case conferring is available when clinically appropriate and with patient consent. Discussions may include progress, treatment direction, risk, barriers to recovery, functional capacity or return-to-work considerations. All communication is conducted safely and ethically.
What information is helpful to include in a referral?
Key presenting concerns, relevant history, medications, identified risks, previous treatment and clear referral goals enable targeted, effective care.
How do you manage non-attendance or disengagement?
Referrers are notified (with patient consent or when required by law/safety) if a patient withdraws, repeatedly fails to attend, or if deterioration or risk emerges.
APPROACH TO THERAPY
What types of therapy do you offer?
Individual therapy, relationship counselling (case-by-case), Telehealth and in-person sessions. Modalities include ACT, CBT, EMDR, Interpersonal Therapy, Solution-Focused Therapy and compassion-focused, neuroscience-informed approaches.
How do you determine suitability if I’m unsure whether to refer?
You are welcome to contact the practice for guidance. Suitability is established based on presenting issues, risk, treatment goals and whether the presentation falls within scope.
Do you provide recommendations regarding medications?
We do not prescribe medication. Symptom patterns may be commented on, and patients may be redirected to their GP or psychiatrist if a medication review could support treatment.
What types of referrals do you accept?
Referrals are accepted under Mental Health Care Plans, psychiatric referrals, WorkCover, insurance and rehabilitation schemes, or via private/self-referral.
REFERRING TO IFLEXIS PSYCHOLOGY
How can I refer to your service?
Referrals can be emailed securely, sent via Medical Objects or provided directly to the patient. Referrers are welcome to contact the practice for clarity regarding suitability or treatment direction.
Do you provide letters for third-party matters (Centrelink, legal issues, workplace disputes)?
These requests are reviewed case-by-case. Medico-legal reports, fitness-for-duty assessments and letters outside the therapeutic role are not provided. When unsuitable, patients are redirected to appropriate services.